Delivery Information

The Prices quoted will cover most orders up to around 30 kilos, however if your order exceeds this we will contact you to advise of any other costs. Other timed services are available – please call the office and we can arrange this for you.

Exporting to Europe / Rest of the World

Following recent changes in exporting from the UK, we are only able to ship to the UK at this time.

Timed Deliveries

Saturday, Bank Holiday and Timed deliveries are available upon request – please call the sales team on 0115 9382555 or email  sales@derbyshire-refrigeration.co.uk  for a delivery price.

Defective/Damaged products on delivery

In the unlikely event that a product is faulty or is delivered damaged we will exchange the product or provide you with a full refund provided that you advise us of the fault with 48 hours of the product being delivered to you. To arrange collection of your product please call us.

Please ensure that the number of boxes/pallets received correspond to our courier delivery note, as discrepancies of this nature cannot be rectified later.

Any discrepancy must be notified within 24 hours of receipt of order.

Unwanted Products – Returns

If you wish to return an item- please email

sales@derbyshire-refrigeration.co.uk  for a RMA number – stating why you wish to return the product. Once a RMA number has been given, you can return the unwanted item.

An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s in its original condition.

We will refund this as long as it’ meets our terms and conditions as explained on this page.

By original condition we mean;

• The item is still in its original, unopened packaging, is in good condition and the product can be sold at full price.
• You haven’t used the product
• The product contains no personal data and isn’t registered to a user.

If you return items which are outside of our returns policy, we are unable to process a refund or exchange.

This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Returns must be sent back at your own cost, please send back using a signed for service.

The original cost of carriage will not be refunded. Postage and packaging charges incurred by Derbyshire Refrigeration  will not be refunded on the return of products that are not faulty. This includes orders that have had free delivery on the items as the value was over £100. The usual delivery charge incurred is £9.95, but may be more on heavier items. This means you will be credited the amount for the products minus the delivery charge to us.

Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software.

The goods must be returned in ‘as new’ condition and in their original packaging, if not, we cannot offer a refund and the goods will be returned.

Faulty Items

If your item develops a manufacturing fault – Please see our policy below.

If the fault occurs within 30 days of purchase we will always offer you either a repair, exchange or refund depending on the nature of the fault. You must contact us by email sales@derbyshire-refrigeration.co.uk and inform us of the fault. The item will need to be returned to us for inspection.

If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you  repair service via the manufacturer . In all cases we reserve the right to inspect the product and verify the fault.

Please contact the office if you have a warranty claim.  We do not cover the cost of warranty returns.

We do not cover faults caused by accident, neglect, misuse, normal wear or tear or using the product on something that it wasn’t intended for. We also do not accept faults such as faulty batteries. If the batteries in your product aren’t working on receipt of your goods then we will replace the batteries not the whole product.

Collection Charges

If you would like us to arrange the return of your unwanted item, the charges are set out below

We use UPS for collection of parcels

Collection charge for parcels £25.00 + vat

Collection of pallets £100.00 + vat

Payment for collections must be made to us before we can arrange this for you.

Please Call 0115 9382555

Our Return Address is:

Derbyshire Refrigeration Ltd
Unit E2, Giltway
Giltbrook Industrial
Nottingham
NG16 2GN